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Solution 1 : Ask the sender to resend the fax. Visit the HP Support Page for contact options: Fax receive errorĪn error occurred while trying to receive a fax. Touch the Fax button, and then touch the Fax Menu button. Solution 7 : Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific fax number: NOTE: Turning off the Error Correction feature can reduce image quality. Solution 6 : Turn off the Error Correction feature: Solution 5 : Change the Fax Speed setting:įrom the Home screen on the printer control panel, touch the Setup button /.Įnable the Slow (V.29) setting, or disable the Fast (V.34) setting. Solution 4 : Make sure the telephone line and phone wall jack are active by connecting a telephone and checking for a dial tone. Solution 3 : Connect the printer phone cord to a jack for another phone line. Solution 1 : Allow the printer to retry sending the fax. Review the report for any tests that failed and follow any instructions provided.A fax communication error occurred between the printer and the sender or receiver. On the printer control panel, locate Run Fax Test or Fax Test Report in the Fax or Setup menus. Run a fax test: Print a fax test report to identify any issues with the printer, phone line connection, or fax settings. Contact your telephone company if any of these services are interrupting fax communication. Pressing *82 before dialing the HP Fax Test Service number unblocks the Caller ID blocking feature in most areas. Remove conflicting phone line services: Services such as voice mail, call waiting, anonymous call rejection, privacy manager, and caller ID can interfere with incoming faxes. Make sure your full 10-digit fax number is in the header, and that it matches the number of the phone line connected to the fax.

Read the following guidelines and tips if the test fax fails to send or the confirmation fax is not received.Īdd your fax number in the fax header: The service uses the header number to send the confirmation fax. Unfortunately, we do not have a calling option and we've no email address. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.